THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL. Singaporean Journal of Business Economics and Management, [S. l.], v. 2, n. (3), p. 1–9, 2013. Disponível em: https://www.singaporeanjbem.com/index.php/SJBEM/article/view/70. Acesso em: 16 jul. 2026.