TAHER KOUCHAKI TAJANI. EVALUATION OF ONLINE SERVICE QUALITY ON CUSTOMER SATISFACTION IN PUBLIC BANKS OF GUILAN. Singaporean Journal of Business Economics and Management, [S. l.], v. 1, n. (9), p. 9–14, 2013. Disponível em: https://www.singaporeanjbem.com/index.php/SJBEM/article/view/87. Acesso em: 1 jun. 2026.