“THE RELATIONSHIP BETWEEN THE PERCEPTIONS OF MANAGER’S SKILLS WITH THE COMPONENT OF TOTAL QUALITY MANAGEMENT (TQM) WITH AN EMPHASIS ON CUSTOMER-ORIENTATION AND SELF-ASSESSMENT”, SJBEM, vol. 1, no. (12), pp. 1–8, Dec. 2013, Accessed: Jul. 16, 2026. [Online]. Available: https://www.singaporeanjbem.com/index.php/SJBEM/article/view/150