ASSESSING THE EFFECT OF TRAINING ON EMPLOYEES’ PERFORMANCE IN NIGERIA HOTEL INDUSTRY (A CASE STUDY OF SHERATON HOTEL AND RESORTS LAGOS)

Abstract

This research evaluates the effect of training on employees' performance in Nigeria hotel industry (Sheraton Hotel and Resorts, Lagos) as a case study. A major concern amongst organizations in Nigeria, especially the hospitality industry is that consistent evaluation of training is rarely seen as a serious step to appraise employees' performance, and thus, come as an afterthought. The research assessed the performance of employees' at Sheraton hotel and resorts, Lagos, based on its objective and to enhance organizational effectiveness by virtue of training in Nigeria hotel industry. This research evaluates the effect of training on employees' performance of the case mandate. It is established that a significant relationship exists between the level of training and incentives to motivate employees' in enhancing their performance in Sheraton hotel and resort, Lagos. The results of the findings also suggest to a great extent that effective training will at various mixes contribute to the motivation of employees' and enhance employees' performance in Nigeria hotel industry. The provision of incentives to workers should be encouraged in the interest of the organization and society alike. Use of various training methods to enhance employees' performance in hospitality industry significantly by Sheraton hotels and resorts, Lagos should be supported by simplifying administrative procedures.