Vol. 5 No. (8) (2017)

Articles

• INVESTIGATING THE IMPACT OF SERVICE DELIVERY ON CONSUMER SATISFACTION: A CASE STUDY OF FORD - GAUTENG PROVINCE (REPUBLIC OF SOUTH AFRICA)

  Ashen Ramdhani, Xolelwa Mnyamana, Anis Mahomed Karodia (PhD)

  1-30

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• ON TRANSFORMATIONAL LEADERSHIP STYLE EFFECTING ORGANIZATIONAL DEVIANCE: MODERATION MODEL FROM TRUST IN CASE OF PAKISTAN

  Muhammad Khyzer Bin Dost, Muhamamd Ali, Madiha Farooq

  73-94

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• ENVIRONMENTAL FORCES AS CATALYSTS IN ELECTRONICMARKETING, THE 21ST CENTURY TRENDS IN NIGERIA

  Kalu Alexanda O. U., Nto, Chioma P. O., Nwadighoha, Emmanuel E.

  46-56

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• THE ROLE OF BUSINESS INTELLIGENCE IN BUSINESS PERFORMANCE MANAGEMENT: AN EXPLORATORY STUDY IN CASE OF ETHIOPIAN MEDIUM AND LARGE MANUFACTURING INDUSTRIES

  Zewdu Lake (MBA), Getachew Mekonen (MBA)

  31-35

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• AGENCY THEORY’S EFFECT ON THE SUCCESS OF TOTAL QUALITY MANAGEMENT AND FIRM PERFORMANCE

  Alex Kwaku Gyan

  57-72

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• DETERMINANTS OF TOURIST SATISFACTION: EVIDENCE FROM TOURIST DESTINATION SITES IN AMHARA REGION, ETHIOPIA

  Aschalew Degoma Durie, Alemu Muleta Kebede

  36-45

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