INFORMATION AND COMMUNICATION TECHNOLOGY AND PUBLIC SERVICE DELIVERY IN AMUWO -ODOFIN LOCAL GOVERNMENT COUNCIL OF LAGOS STATE-NIGERIA

Abstract

Public service delivery in Nigeria has been described as poor, inefficient and ineffective. It is often subject of ridicule because of its rigidity. There are problems of corruption, transparency and accountability, high cost of administration and wastage. The deployment of Information and Communication Technology (ICT) in the public service delivery has not made much difference. It is therefore necessary to examine ICT in Nigerian public sector and the ways it has impacted on its service delivery using Amuwo- Odofin local government as a study. The study used a combination of survey through personal interview and questionnaire to collect data from the selected council staff and their clients with stratified sampling technique. The data were analyzed with inferential statistical tools. The finding from public servants views show that ICT has significant relationship with delivery of service and that the performance, effective service delivery, transparency and accountability of public service are associated with ICT. The clients debunked these claims. However the introduction of ICT in the service delivery of Amuwo-Odofin local government council has not solved the problem of high administrative cost and wastage. It is recommended that the use of ICT should be encouraged and expanded in Amuwo-Odofin local government. The government should give priority to the strategies that will increase the grounds for an effective and transparent public service delivery that gets every day closer to citizens of Nigeria at reduced cost.